Refund & Return Policy

At Envikobd.com, we strive to ensure a transparent and seamless shopping experience. Because our platform offers both Direct Products (items sold and fulfilled by us) and Affiliate Recommended Products (items fulfilled by third-party partner websites), return and refund conditions vary depending on the item purchased.

Direct Products (Sold & Fulfilled by Envikobd.com)

We want you to be completely satisfied with your purchase. If you receive an item that is defective, damaged, or incorrect, you are eligible to request a return or exchange under the following conditions:

Return Window: You must initiate a return request within 7 days of receiving your package.

Condition of Item: Items must be unused, unwashed, and in their original packaging with all intact tags, accessories, and promotional gifts included.

Valid Reasons for Return:

Delivered item is damaged, defective, or physically broken upon arrival.

Delivered item is incorrect (wrong size, color, or completely wrong item).

Package is incomplete (missing parts or accessories).

Non-Returnable Items:

Perishable goods or personal care items (for hygiene reasons).

Products purchased during clearance sales or under non-returnable promotional offers (unless defective upon receipt).

Items damaged due to misuse, neglect, or improper handling after delivery.

How to Process a Return for Direct Products

Submit a Request: Contact our support team within 7 days at support@envikobd.com or via our Contact Us page. Please include your Order ID, a brief description of the issue, and clear unboxing photos or video evidence.

Review & Approval: Our quality assurance team will verify your request within 24–48 hours.

Product Pickup / Send-Back: Once approved, our courier partner will pick up the item, or we will instruct you on how to send it back to our designated warehouse.

Refund Method & Timelines

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

Approved Refunds: Refunds are processed through the original payment method used during checkout (bKash, Nagad, Credit/Debit Card, or Bank Transfer).

Processing Time: Approved refunds typically take 5–7 business days to reflect in your account.

Delivery Charges: Shipping charges are non-refundable unless the return is due to an error on our part (e.g., wrong or damaged item sent).

Affiliate Recommended Products (Third-Party Merchants)

Certain products featured on Envikobd.com are sold via affiliate links that redirect you to external partner platforms (such as third-party e-commerce sites or global marketplaces).

Envikobd.com does not process payments, ship items, or manage returns/refunds for affiliate purchases.

For questions, returns, exchanges, or refund requests regarding items bought through affiliate links, please contact the seller or merchant directly on their respective official website. Their individual policies will apply.